Help & Support

Try the following based on the issue:

Photo doesn’t match: This usually happens when your profile photo is not easy to match with your selfie.

Please ensure:

• The selfie is taken by the profile owner
• Your profile photo is a clear, recent photo of just you

A good profile photo should:

• Show your full face clearly (not too far, not cropped)
• Have only one person in the frame
• Be well-lit (not dark or blurry)
• Avoid filters or heavy edits
• Avoid sunglasses, masks, or face coverings

If your current photo doesn’t meet these, upload a better one and try again.

Failed to capture selfie: This is usually due to camera or environment issues.

Try:

• Use good lighting (face clearly visible, no shadows)
• Remove glasses, hats, or face coverings
• Ensure only you are in the frame
• Keep your face within the on-screen frame

Daily limit reached

• You can attempt verification up to 3 times per day
• If all attempts are used, please try again after 24 hours

Still facing issues?